Good Services
Lou Downe, Louise Downe și Downe Lou
· 2019
103.00 Lei · 1 ofertă
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Good Services
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103.00 Lei
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Descriere
Service design is a rapidly growing area of interest in design and business management. There are a lot of books on how to get started, but this is the first book that describes what a ""good"" service is and how to design one. This book lays out the essential principles for building services that work well for users. Demystifying what we mean by a ""good"" and ""bad"" service and describing the common elements within all services that mean they either work for users or don't.A practical book for practitioners and non-practitioners alike interested in better service delivery, this book is the definitive new guide to designing services that work for users.
Detalii
- Categorie
- Business si economie / Marketing
- Autor
- Lou Downe, Louise Downe, Downe Lou
- Editura
- BIS Publishers, BIS Publishers B.V.
- Anul publicării
- 2019
- Limbă
- Engleza
- Copertă
- Brosata